Terms of Service

Our service

AlanyaTransferTaxi provides private, pre-booked passenger transfers between airports (AYT, GZP), hotels and resorts in the Alanya–Antalya region, plus local taxi rides and daily tours. All vehicles are licensed and insured for passenger transport in Türkiye.

Booking & confirmation

A booking becomes valid once we confirm it via WhatsApp, email or phone. Please check that your pickup details, flight number, date and time are correct; we are not responsible for errors in the information you provide.

Prices & payment

All prices are fixed, per vehicle and agreed before travel; they include the vehicle, driver, fuel, taxes, tolls, meet & greet and normal luggage. No prepayment is required: you pay the driver on arrival, in cash (EUR, USD, GBP, TRY) or by card where available.

Cancellations & changes

You may cancel or change a booking free of charge up to 24 hours before the scheduled pickup. For later cancellations or no-shows we reserve the right to refuse future bookings; as no prepayment is taken, no refund handling is needed.

Flight delays & waiting

We track your flight and adjust the pickup automatically; waiting caused by flight delays is free. For non-airport pickups the driver waits up to 15 minutes after the agreed time before the ride may be treated as a no-show.

Passenger responsibilities

Passengers must provide accurate booking details, be ready at the agreed time and behave respectfully. Seat belts must be worn; child seats are provided free on request and children must use them. Smoking is not permitted in the vehicles.

Liability

Our liability is limited to the value of the booked journey, except where Turkish law provides otherwise. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), including extreme weather, road closures or traffic accidents not caused by us.

Governing law & contact

These terms are governed by the laws of the Republic of Türkiye; the courts of Alanya/Antalya have jurisdiction. Questions about these terms are welcome at the contact details below.

Alanya Transfer Taxi · info@alanyatransfertaxi.com · +90 551 464 26 32 · Alanya, Antalya, Türkiye